Customer Care
Customer care is at the forefront of our business and we are passionate about ensuring our customers remain happy with their home. We are proud to keep this service in house, managed by our full time Customer Care Team and experienced site teams.
Our Homeowner Guide
This covers the first two years of occupation in your new Banks Home. We are here to support you from reservation through to handover and into customer care.
For all customer care matters Housebuilder Pro (our online portal) should be your first port of call, however, you can contact us by email should you need to speak direct with an advisor.
Homeowner Guide
Warranty
When you purchase a new home from Banks Homes, you can be confident that it has been constructed to our high standards. The home comes with a 10 year warranty which provides a guarantee to cover against any major structural defect.
Premier Guarantee
Premier Warranty Premier HandbookICW Insurance Services
ICW Warranty ICW Guide
Emergencies
In the event of an emergency, please call our customer care team on 0191 378 6222. We are available during office hours, Monday to Thursday 8.30am – 5.00pm and Friday 8.30am – 4.00pm, excluding bank holidays. If emergencies occur outside of office hours, please contact our out of hours emergency support company on 0120 750 3293 We will then provide further assistance the next working day.
What is an Emergency?
Customer Care Portal
Housebuilder Pro is our easy to use online portal for reporting and managing any defects you have with your home. It also contains a library of useful documents relating to your home that may be invaluable in the future.
Recent purchasers will have received an invitation email from Housebuilder Pro with joining instructions. If you have not received an invitation please contact us at customercare@bankshomes.co.uk so we can help you log in.
Sign In